Easy Return

Return Policy

• If you need to return your item, please click here to request your return.
• We accept returns for exchange or full refund with any reason.
• All returns including exchange & return for refund must be postmarked within 30 days of receipt.
• The returning shipping cost is the buyer's responsibility except for wrong items or defective items.
• Before returning the item(s) back to us for any reason, please contact us to obtain RMA (Return Merchandise Authorization) number.
• Please print return receipt with the RMA number and enclose the return receipt in the return package.
• Without the return receipt with the RMA number will cause a delay to process the refund & exchange.
• All returning items must be unworn, unwashed, undamaged with original tags attached.
• The returned item without the original tag attached will be subject to a 15% restocking fee.
• If the item is returned after 30 days, no refund will be issued. The item will be returned the buyer or will be donated to charity.
• If the item is returned due to 'Wrong Address', 'Unclaimed', 'Undeliverable' or 'Refused', Expedited Shipping & Express Shipping cost will NOT be refunded.
• If any free shipping items are returned due to 'Wrong Address', 'Unclaimed', 'Undeliverable' or 'Refused', they will be subject to a 15% restocking fee.
• The returns including refund & exchange will be processed within 2-5 business days after we receive the item back.
• If the return caused by manufacture defect or receiving wrong item(s), we will be fully responsible for the returning shipping cost.
• edgeLook reserves the rights to limit the number of returns.
• All purchases made with partial or full gift certificates or eGift cards are not refundable.
• Please obtain a tracking number for your returns. In case the returned items are lost without the tracking number, we are not responsible for a refund or exchange.
• In case the returned item is lost or missing, the tracking must be shown as 'Delivered' to our return department's zip code to be covered.
• Any missing packages, damaged or defective items must be claimed within 5 business days of postmarked delivered date.
• Please ask all sizing questions prior to purchasing to avoid returning shipping cost.
• Florida residents: All Florida residents are required to pay the 7% sales & use tax.
• Please send the item to the return address below.

• Return Request Form

 

Offline Return 

• You may return your items to our local stores in South Florida.
• Before returning the item(s) back to us for any reason, please click here to obtain RMA (Return Merchandise Authorization) number.
• Without the RMA number, we will not accept your return at our local stores or it could cause a delay to process your return.
• The refund will be credited back to your original payment method.
• We do not offer exchange the item at the offline store because we have to issue the refund to your original payment method.
• If you like to exchange the item, please visit our Lauderhill location at 1503 NW 40th Ave, Miami Gardens, FL 33313.
• If you like to return the items to our other locations, please click here to find our store locations.