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    Return Policy

    • If you need to return your item, please click here to request your return.
    • We accept returns for exchange or full refund with any reason.
    • All returns including exchange & return for refund must be postmarked within 30 days of receipt.
    • The returning shipping cost is the buyer's responsibility except for wrong items or defective items.
    • Before returning the item(s) back to us for any reason, please contact us to obtain RMA (Return Merchandise Authorization) number.
    • Please print return receipt with the RMA number and enclose the return receipt in the return package.
    • Without the return receipt with the RMA number will cause a delay to process the refund & exchange.
    • All returning items must be unworn, unwashed, undamaged with original tags attached.
    • The returned item without the original tag attached will be subject to a 15% restocking fee.
    • If the item is returned after 30 days, no refund will be issued. The item will be returned the buyer or will be donated to charity.
    • If the item is returned due to 'Wrong Address', 'Unclaimed', 'Undeliverable' or 'Refused', Expedited Shipping & Express Shipping cost will NOT be refunded.
    • If any free shipping items are returned due to 'Wrong Address', 'Unclaimed', 'Undeliverable' or 'Refused', they will be subject to a 15% restocking fee.
    • The returns including refund & exchange will be processed within 2-5 business days after we receive the item back.
    • If the return caused by manufacture defect or receiving wrong item(s), we will be fully responsible for the returning shipping cost.
    • edgeLook reserves the rights to limit the number of returns.
    • All purchases made with partial or full gift certificates or eGift cards are not refundable.
    • Please obtain a tracking number for your returns. In case the returned items are lost without the tracking number, we are not responsible for a refund or exchange.
    • In case the returned item is lost or missing, the tracking must be shown as 'Delivered' to our return department's zip code to be covered.
    • Any missing packages, damaged or defective items must be claimed within 5 business days of postmarked delivered date.
    • Please ask all sizing questions prior to purchasing to avoid returning shipping cost.
    • Florida residents: All Florida residents are required to pay the 7% sales & use tax.
    • Please send the item to the return address below.
    Edgelook
    Return Department
    18383 N.W. 27th Ave.
    Miami Gardens, FL 33056

     

    Offline Return 

    • You may return your items to our local stores in South Florida.
    • Before returning the item(s) back to us for any reason, please click here to obtain RMA (Return Merchandise Authorization) number.
    • Without the RMA number, we will not accept your return at our local stores or it could cause a delay to process your return.
    • The refund will be credited back to your original payment method.
    • We do not offer exchange the item at the offline store because we have to issue the refund to your original payment method.
    • If you like to exchange the item, please visit our Miami Gardens location at 18383 NW 27th Ave, Miami Gardens, FL 33056.
    • If you like to return the items to our other locations, please click here to find our store locations.